Refund Policy

Refund Policy

Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.

As with any online purchase experience, there are terms and conditions that govern our Refund Policy. When you buy a training course from us, you agree to our Privacy Policy, Terms of Use and Refund Policy.

Note : Refund policy is only applicable for Training fees. Not for registration fees, exam fees, or any material kit fees.

For Self Placed Learning:

To qualify for a refund, you must:

• submit your refund request within 3 days of purchasing a course
• have consumed less than 20% of the video-learning content
• and not requested any exam voucher or kit.
• Did not download our content using any ethical or unethical ways.

Any refund request failing to meet any of the requirements will not be accepted and no refund will be provided.

For Instructor Led Training:

To qualify for a refund, you must:

• submit your refund request within 3 days of purchasing your course
• have not attended more than one (1) live online class
• and not requested any exam voucher or kit
• Did not record any session.

Any refund request failing to meet all of these requirements will not be accepted and no refund will be provided.

For Offline / Classroom Training:

To qualify for a refund, you must:

• submit your refund request within 3 days of purchasing your course
• have not attended more than one 2 classes.
• and not requested any exam voucher or kit
• Did not record any session.
• Have not done any illegal or harmful activity with students or staff member within or out of office workspace.

Any refund request failing to meet all of these requirements will not be accepted and no refund will be provided.

Refund request can be initiated in two ways

• From my orders section, by clicking on “Initiate Refund” for the relevant course. This will work when item purchase-quantity is one.
• In case item purchase-quantity is more than one, please reach out to our support team through our Help & Support section on the website.

Refunds: Duplicate payment

Refunds of any duplicate payments will be processed via the same source (original method of payment) within 10 working days after you have submitted your request.

SpidervellA reserves the right to revise this policy without any prior notice.

Last Updated on 19th June 2024